Boss Collective ATX

BOSS COLLECTIVE ATX BOOKING & CANCELLATION POLICIES At Boss Collective ATX, every appointment and training session is reserved specifically for you. To ensure fairness, respect everyone’s time, and maintain a professional scheduling experience, please review the following policies before booking. By scheduling an appointment or training, you acknowledge and agree to the terms outlined below. DEPOSITS & BOOKING FEES ALL DEPOSITS ARE NON-REFUNDABLE & NON-TRANSFERABLE. Deposits and booking fees secure your selected appointment or training date(s) only. • A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. • Cancellations or rescheduling requests made within 48 hours of your appointment will result in forfeiture of your deposit. • A new deposit is required to secure a future appointment. • Promotional pricing is forfeited when an appointment is canceled or rescheduled within 48 hours. Current service pricing will apply when rebooking. • Deposits cannot be transferred to another client, service, training, or future appointment. NO EXCEPTIONS. CANCELLATIONS & RESCHEDULING We understand that schedules may change. However, a minimum of 48 hours’ notice is required for all appointment cancellations and rescheduling requests. Appointments canceled or rescheduled with less than 48 hours’ notice are subject to the following: NEW CLIENT APPOINTMENTS • A cancellation fee equal to 50% of the scheduled service will be charged to the card on file. RETURNING CLIENTS / TOUCH-UPS / COLOR BOOSTS • A cancellation fee equal to 50% of the scheduled service will be charged to the card on file. All applicable fees must be paid in full before another appointment can be scheduled. Cancellations or rescheduling requests made less than 15 minutes before the scheduled appointment time will be treated as a no-show. Cancellation fees apply regardless of the reason for cancellation or rescheduling. NO EXCEPTIONS. NO-CALL / NO-SHOW POLICY Failure to arrive for a scheduled appointment without prior communication will be considered a no-call/no-show. • A 100% no-show fee based on the scheduled service will be charged to the card on file. • If the payment is declined, the outstanding balance must be paid before any future appointments can be booked. • Client accounts with unpaid balances will be restricted from booking. • Once the no-show fee is successfully paid, normal booking privileges may resume. NO EXCEPTIONS. LATE ARRIVAL POLICY We allow a 10-minute grace period for all scheduled appointments. Arriving 10 minutes or more after your scheduled appointment time may result in cancellation and rescheduling. • Late arrivals requiring rescheduling are subject to a 50% fee based on the scheduled service. • If availability permits, clients may be accommodated later the same day for an additional $50 late accommodation fee. • Late arrivals reduce the time available for numbing and may affect comfort during the procedure. • All applicable fees must be paid before future appointments can be scheduled. Appointments are scheduled consecutively, and arriving late impacts other clients’ reserved appointment times. Please plan accordingly for traffic, parking, and weather conditions. NO EXCEPTIONS. TRAINING DEPOSITS & RESCHEDULING Training dates are reserved exclusively for each student and require advance preparation, materials, and scheduling. • A minimum of 7 days’ notice is required to request a change to your scheduled training dates. • All training deposits are non-refundable and non-transferable. • A new deposit is required to reserve new training dates. • Training rescheduled with less than 7 days’ notice will incur a 50% rescheduling fee based on the total training cost. • Failure to attend a scheduled training without prior communication will result in a 100% no-show fee based on the total training cost, charged to the card on file. • Outstanding fees must be paid in full before future training dates can be confirmed. NO EXCEPTIONS. PAYMENT AUTHORIZATION By booking an appointment or training with Boss Collective ATX, you acknowledge and agree to the cancellation, rescheduling, late arrival, and no-show policies. You also authorize Boss Collective ATX to charge the payment method on file for applicable fees outlined in these policies, subject to the authorization provided during booking. IMPORTANT REMINDER DEPOSITS AND BOOKING FEES RESERVE YOUR SPECIFIC APPOINTMENT OR TRAINING DATE(S) ONLY. Failure to comply with these policies may result in forfeiture of your deposit, additional fees, or restrictions on future bookings. These policies are in place to protect reserved appointment times and ensure every client and student receives the attention and service they deserve. Thank you for respecting our time and supporting Boss Collective ATX. BOSS COLLECTIVE ATX Downtown Austin, Texas By Appointment Only